Changed your mind? We got you.
- Moped, eBikes, and Scooters: Returns are accepted on new unopened units within 15 days of the delivery date.
- Parts: Returns are accepted on new unused parts within 30 days of the delivery date
Please submit a request here. We’ll follow up shortly to provide return instructions.
A few things to keep in mind before submitting a return request:
- SWFT will only accept packages that have an RMA number written on the outside of the package.
- We stand by the quality of our products and therefore do not accept returns on used or opened products.
- To be eligible for a return, the product must be unused, free from dirt, dust, or any fragrances/odors, and in the same packaging and condition that you received it.
- The box must be sealed and unopened. Please ship your product back in its original box. A 10% processing fee will be applied.
- Original shipping charges are non-refundable. Customers are responsible for all shipping costs if you choose to return your e-bike.
- Once your return is processed at our warehouse, you can expect a refund to your method of payment within 3-5 business days.